A popular choice for national keynotes and webinars, this talk is geared to companies, associations, and organizations actively seeking to improve workplace interactions and engagement and can be crafted to meet CEU requirements in communication, leadership, ethics, and emotional intelligence/resilience.

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A highly collaborative opportunity, this can be customized to address everyday industry/organization-specific communication dilemmas: This is not a how-to on handling department presentations or meetings but a guide to handling those deer-in-the-headlights moments when focus is yanked from productive engagement towards confusion, chaos, and potential conflict.  

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Heather’s engaging presentation provides enlightening context and the background details that fly under the radar but create glitches in our understanding of intent, meaning, and purpose, often derailing progress toward company and organizational goals. 

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Optionally presented with colleague Mary Angela Miller, MS, RDN, LD, this workshop or keynote repurposes real-life communication failures to equip attendees with valuable know-how for building better, more productive interactions in the future. Expect an enlightening and entertaining session with audience engagement and role-playing that may ring uncomfortably true and familiar but will offer up the “redo” options for “next time,” because these scenarios do tend to be repeated ad nauseam until better solutions are learned. 

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This talk or workshop includes a customized take-home toolkit with scenario strategies, helpful big picture guidelines, and a language library tailored to the dilemmas shared by participants.

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“Heather Dugan was amazing! The real-life scenarios were perfect for the audience. I don't think I have ever attended a training session so tailored to my exact position.”

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Additional topics include

• "Engage and Connect in the Digital Age"
• "Three Keys for Genuine Relationships"
• "Barriers and Bridges to Connection"
• Book talks: (The Friendship Upgrade: Trade Clickable Connections for Friendships that Matter, Date Like a Grownup: Anecdotes, Admissions of Guilt, and Advice Between Friends)