Published Feb. 2, 2022 (print, online)

https://www.columbusmonthly.com/story/lifestyle/features/2022/02/08/how-build-lasting-relationships-during-covid-and-beyond/6693692001/

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“Columbus resident Heather Dugan, author of “The Friendship Upgrade: Trade Clickable Connections for Friendships that Matter, says that things usually considered inconsequential can now become major irritants, which can also trickle into friendships and casual relationships. ‘(The) world is so much smaller, so small issues might upset (us) more than they would during normal times,’ she says.

‘People are going through all types of things. We are guided by our own experience and perceptions, and when we are isolated we tend to internalize and take other’s reactions personally—when in reality they have nothing to do with us at all.

As a species, we don’t do well with ambiguity,’ notes Dugan, who is also a speaker on the topic of friendship. Indeed, we are in ambiguous times...”