A Columbus Monthly article.

Navigating Friendships During the Time of COVID and Beyond

Navigating Friendships During the Time of COVID and Beyond

Published Feb. 2, 2022 (print, online)


“Columbus resident Heather Dugan, author of The Friendship Upgrade: Trade Clickable Connections for Friendships that Matter, says that things usually considered inconsequential can now become major irritants, which can also trickle into friendships and casual relationships. ‘(The) world is so much smaller, so small issues might upset (us) more than they would during normal times,’ she says.

‘People are going through all types of things. We are guided by our own experience and perceptions, and when we are isolated we tend to internalize and take other’s reactions personally—when in reality they have nothing to do with us at all.

As a species, we don’t do well with ambiguity,’ notes Dugan, who is also a speaker on the topic of friendship. Indeed, we are in ambiguous times...”

Testimonials & Reviews

I’ve read her books but listening to her adds a dimension that enables the audience to behave differently leaving the room than when they assembled… more eye contact, a focused effort to meet the new person, even a more courteous exit from the parking lot.

Mary Angela Miller, Founder, KeepSafeFood, adjunct faculty OSU Health and Rehabilitation Sciences

Heather Dugan was amazing! The real-life scenarios were perfect for the audience. I don't think I have ever attended a training session so tailored to mv exact position.

Continuing Education webinar attendee (post-event survey response)

Something remarkable happened today. In a very short amount of time, Heather was able to get these women to share things that were very personal. As someone who’s in the business of connecting with people, I was amazed by how quickly and deeply it happened. Check out Heather’s book, The Friendship Upgrade if you’re looking for an honest account of what it’s like to find community in today’s world.

Carolyn Hadlock Principal, Executive Creative Director Young & Laramore

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